Visit our Flagship Location - HYPEACH on Melrose Ave

8360 Melrose Ave
West Hollywood CA 90069

Email Hypeach Customer Care:  support@hypeach.com

Mon -Fri: 9:00 AM to 6:00 PM PST

Sat: 8:30 AM to 3:00 PM PST

Or DM us via Instagram: @hypeachboutique

Once your order has shipped you will receive a confirmation email with a tracking number. You can track your order by clicking the link in the email.

To enhance your shipping experience and receive automatic text updates, please make sure to enter your mobile phone number at checkout when placing your order.

Once an order has been placed, we are unable to make any changes.

We are happy to make changes to your order as long as it hasn’t been shipped by our fulfillment center. If you need assistance, contact our support team for assistance! Email: support@hypeach.com

If your purchase arrived damaged, if items are missing, or if anything is wrong with your order: You must let us know within 48 hours of receiving the order for us to evaluate your claim and resolve any issues where possible. Please confirm your address for accuracy before submitting you order to ensure timely delivery. HYPEACH is not responsible for lost or stolen packages.

Click Here to begin your return. The system will generate a prepaid USPS shipping label.

We offer one free prepaid return/exchange with every purchase. 

If you need assistance, our Customer Care team is happy to help! Email: support@hypeach.com

You have 30 days from the date of fulfillment to return or exchange eligible items. We offer store credit for returns- we do not issue refunds to original method of payment. Returned items must meet the following conditions:

• Item must be unworn, in brand-new, unused condition.
• All original tags must be attached and intact.
• Items must not have been washed.
• Items must be free of any odors.
• Swimwear is returnable only if protective slip is still intact.
• Please allow 3-6 business days for return processing.
• International purchases, APO addresses and PO Box addresses ARE INELLIGIBLE for prepaid USPS shipping lables. Please send your Return to: 

HYPEACH 17835 Sky Park Circle, Suite B, Irvine CA 92614

HYPEACH store credit does not expire. It is emailed as an e-gift card once the item is returned in new, undamaged, and unworn condition to our fulfillment center. Did we mention, HYPEACH store credit never expires :)

HYPEACH provides one complimentary return/exchange per order. Please allow 3-5 business days for the return/exchange to be processed. You will receive an email confirmation upon processing. We are NOT able to Process Exchanges for International Orders.

17835 Sky Park Circle, Suite B, Irvine CA 92614

Please include the emailed packing slip along with your item(s).

You have 14 days from the date of purchase to return items to the store.  Returns will only be accepted if the items have not been worn or damaged, and are in perfect condition with all tags in place.

SHIPPING OPTIONS

• FREE Standard U.S. Shipping for Orders $100.00+ (4-6 Business Days)
• Standard U.S. Shipping for Orders below $100.00 -> $10.95 (4-6 Business Days)
• Expedited – 2-Day Shipping $29.95 (2 Business Days)
• Expedited – Next Day Shipping $49.95 (1 Business Day)

Orders with standard shipping received before 1:00 PM PST (4:00 PM EST) are expected to ship same day.

Expedited orders received before 1:00 PM PST (4:00 PM EST) are expected to ship same day.

Orders placed on Friday after cutoff times stated above, will be processed the following business day.

PO Box Addresses cannot be shipped via FedEx or UPS

International shipping cost are calculated once at checkout. Address and billing information will be required to calculate the shipping cost.

Transit time can vary depending your local carrier who will then fulfill your delivery.

Standard International orders are usually delivered within 7-17 business days.

Hypeach is not in control of any country specific tariffs or duties imposed on your order by your respective government. Taxes and Duties will likely be charged on the items of the order. If Taxes or Duties are placed on your package by officials, the fee will be your responsibility. If you used a promotion code on your order, you will be charged Taxes or Duties based on the original prices. We are legally obligated by border agencies to show the original prince if any item(s) purchased.

Simply create an account here. It's free to join! Ensure you are signed up to receive our emails and SMS/texts as we will be sending lots of perks directly to you. Sign up here

Your rewards tier is based on your annual spend with us. Level 1 = up to $250 per year. Level 2 = $251 - $500 per year. Level 3 = $501 - $1000 per year. Level 4 = $1001+ per year. If you do not spend within 1 year, you will move down to the appropriate level.

When you log in, you can see your account information in the Rewards History button, under the welcome message.

Unfortunately, no we are unable to merge accounts or emails.

If you redeemed VIP Club HYPEACH Cash Rewards on your last purchase, but want to return it, you’re cash rewards will be credited back to your VIP Club account and you’re receive an email from our VIP Club concierge team to confirm that.

When you refer your friend, you’re not just giving your friend $20 for their first purchase and earning $20, you’re sharing HYPEACH happiness and good vibes that is the foundation of our brand, products, team and most importantly an exceptional customer experience for your besties. ALSO, you’ll get a free surprise gift in your next purchase, with maybe even something a little extra…. Xx

Referring friends must the first time customers in order for both of you to receive the referral HYPEACH Cash Rewards, and their order must have a minimum spend of $50. Also, the referral must be initiated through our rewards referral module on your personal VIP Club Rewards page when you’re logged in. You will receive your $20 via email as soon as your friend completes their first purchase at HYPEACH.com or in the APP.